Terms and Conditions of Use

TrustCare is a technology platform that facilitates connections between users, patients, independent professionals, clinics, specialists, medical institutions, and third parties related to healthcare, wellness, aesthetic services, and medical tourism.

TrustCare does not directly provide medical, clinical, hospital, surgical, dental, psychological, or healthcare services.

TrustCare's role is strictly limited to facilitating information, commercial guidance, administrative management, user-to-provider connections, appointment coordination, service promotion, and digital communication tools.

By using the Platform, the user represents and warrants that:

The user is solely responsible for verifying the qualifications, certifications, licenses, experience, background, and other relevant information of any professional or institution contacted through TrustCare.

• They have the legal capacity to enter into agreements.
• The information provided is accurate, current, and complete.
• They understand that any medical decision or treatment must be evaluated directly with the corresponding professional.
• They use the Platform at their own risk and responsibility.
• They accept the inherent risks associated with any medical, aesthetic, surgical, or therapeutic procedure.

TrustCare shall not be held liable, directly or indirectly, for:

Any professional, medical, commercial, or contractual relationship exists solely between the user and the third-party service provider.

TrustCare does not guarantee specific outcomes and assumes no obligation regarding the results of procedures, treatments, or services offered by third parties.

• Medical diagnoses.
• Clinical or aesthetic outcomes.
• Medical malpractice.
• Professional negligence.
• Medical complications.
• Infections.
• Adverse reactions.
• Temporary or permanent injuries.
• Dissatisfaction with treatments.
• Cancellations or delays.
• Conduct of third parties.
• Incorrect information provided by professionals or users.
• Physical, emotional, financial, or moral damages.
• Financial losses or loss of profits.
• Deaths.
• Immigration, travel, or insurance-related issues.
• Technological failures or service interruptions.

All information published on the Platform is provided for informational, reference, and commercial purposes only.

Nothing contained on TrustCare constitutes:

• A medical diagnosis.
• Definitive medical advice.
• Clinical prescription.
• Treatment guarantee.
• Professional certification.
• Specialized medical opinion.

The information available on the Platform does not replace direct consultation with a duly licensed professional.

Professionals, specialists, clinics, providers, and third parties listed or connected through the Platform act independently and under their sole responsibility.

TrustCare does not control, supervise, or direct any medical, clinical, administrative, or commercial activities carried out by such third parties.

Each professional or institution is solely responsible for:

• Their actions and decisions.
• Licenses and permits.
• Regulatory compliance.
• Medical records.
• Informed consents.
• Billing.
• Medical care.
• Treatment outcomes.

TrustCare does not guarantee that the Platform will operate uninterrupted, securely, error-free, or free from viruses.

The Platform may be modified, suspended, or discontinued, in whole or in part, at any time without prior notice.

TrustCare shall not be liable for losses resulting from technological interruptions, maintenance, system errors, or external failures.

Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their accounts.

TrustCare reserves the right to suspend, restrict, or terminate accounts in cases involving:

• Misuse of the Platform.
• Fraudulent activities.
• False information.
• Illegal conduct.
• Security risks.
• Violation of these Terms and Conditions.

Payments made through the Platform may correspond to administrative services, technological services, reservations, intermediary services, or coordination fees.

Unless expressly stated otherwise in writing, TrustCare does not guarantee refunds for:

• Cancellations.
• Changes of mind.
• Unsatisfactory medical results.
• Services provided by third parties.
• User no-shows.
• Medical or travel-related expenses.

Specific financial conditions may vary depending on the service or provider.

All Platform content, including trademarks, logos, designs, software, texts, images, videos, databases, and graphic elements, is the property of TrustCare or their respective owners and is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or use is strictly prohibited.

The user authorizes TrustCare to collect, store, use, share, and process personal data necessary for operating the Platform and providing related services.

The user acknowledges and accepts that internet transmissions are never completely secure and that TrustCare cannot guarantee absolute protection against unauthorized access, cyberattacks, or external security breaches.

The user agrees to defend, indemnify, and hold harmless TrustCare, its directors, employees, affiliates, partners, representatives, and providers from and against any claim, lawsuit, legal proceeding, damage, loss, cost, or expense arising from:

• Use of the Platform.
• Relationships with third parties.
• Medical or aesthetic procedures.
• Violation of these Terms and Conditions.
• False information provided by the user.
• Illegal or negligent conduct by the user.

TrustCare reserves the right to modify these Terms and Conditions at any time.

Any modifications shall become effective upon publication on the Platform.

Continued use of the services constitutes acceptance of the updated Terms and Conditions.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Colombia.

Any dispute arising from the use of the Platform shall be resolved by the competent authorities of TrustCare's principal place of business.

By using the Platform, the user acknowledges that they have read, understood, and fully accepted these Terms and Conditions and recognizes that they use the services at their own risk and responsibility.